Outstanding customer service recognised with state award

Published on 21 June 2018

Organisation, problem-solving and a passion for people are just a few of the qualities that Anita Wilson, a staff member at Kyneton Toyota Sports & Aquatic Centre was recognised for at the annual Aquatics and Recreation industry awards dinner on Friday 15 June.

Anita has been employed by Macedon Ranges Shire Council as a staff member since 2002, and was awarded the 2018 Excellence in Customer Service Award by Aquatics and Recreation Victoria at the gala event.

The awards recognise and reward outstanding achievement and commitment to the industry. 

Council’s Director Community Wellbeing Karen Stevens said she was proud of her achievements, and the quality of service at the centre it represents.

“This is the fifth consecutive year that a staff member from the centre has been recognised with an award at the Aquatics and Recreation industry awards, and we couldn’t be happier,” she said.

“Anita strives to create a culture of outstanding customer service at KTSAC, and she leads by example.

“Listening to staff and clients, empathising with their concerns, and having the skills to solve problems are a few of the ways Anita works with the staff team, and also with the community.

“Winning this prestigious award highlights the professionalism and quality of service that Council staff offer, and it’s great to have that acknowledged,” she said.

Previous winners include Joan Foote-Jackson (Swim Teacher for Infants, Toddlers and Pre-School Award, 2017), Cheryl Knight (Swim Teacher for People with a Disability, 2016), Pam Mathews (Teacher of Swimming & Water Safety, 2015), Marie Noonan (Teacher of Swimming & Water Safety, 2014) and Lisa Pennington (Teacher of Swimming & Water Safety, 2006).

For information about Council’s aquatic and leisure centres and programs, see: Leisure or call (03) 5422 0333.