City Performs Well in Local Government Benchmarking

The Customer Satisfaction Survey collects feedback about services and facilities The Happiness Index measures how people feel in general about living in the City of Rockingham; and The Local Government Benchmarking program is a high level performance comparison of 134 Local Governments across Western Australia (35), New South Wales (69) and New Zealand (30). 

Managed by Pricewaterhouse Coopers, the City is taking part in the comprehensive benchmarking assessment for a second time in 2017/2018.

City of Rockingham Mayor, Barry Sammels said: “The Local Government Benchmarking program is a very useful tool for measuring performance across a range of key areas.”

“We strive for sustainability in our operations so it is really interesting to see the different data showing how the City stacks up against its contemporaries.

“The City is proud of how well it compared to other local governments in 2015/2016 and is hoping to achieve a similar positive outcome with the 2016/2017 data.”

The results from the 2015/2016 data comparison show that the City has a low ratio of staff to residents (3.8 full time equivalent per 100 residents); or 2.7 less than the rest of WA; a low percentage of revenue from rates and annual charges (43%), compared to the rest of the state (52%).

The City was assessed as performing well in the areas of asset management and strategic community planning.

The deadline for submissions of data from the 2016/2017 financial year was 20 October. The final outcomes of the benchmarking study will be released to participating local governments in early 2018.    

Below are some of the key results from the 2015/2016 program:

   

City of Rockingham

WA

NSW

NZ

Number of Councils participating

35

69

30

FTE per 1,000 Residents

3.8

6.5

9.3

5.3

Women as a % of overall workforce

44%

49%

40%

58%

Employee cost as % of operating expenses

26%

40%

37%

22%

% of revenue from rates and annual charges

43%

52%

44%

62%

Capital expenditure per resident

$440

$540

$800

$485

Operating expense and FTE per 130,000 residents

$132m and 238.4 FTE

$136m  and  393.5 FTE

The City has an approved Risk Management Policy and Framework in place. 

The City performs strongly in the following areas: internal auditing, annual customer survey, community engagement, strategic community plan development and feedback and The City performs strongly in the area of asset management