Booking Made Simple (Mayor’s Column 6 April 2019)

Council has a large number of venues and facilities that are available for booking for all sorts of events and, to make it as easy as possible for residents and organisers, we’ve now brought in a new digital booking system for some of the most popular venues.

It’s all about offering a simple, more streamlined booking process because we wanted people to be able to easily book a space, know what’s available, what it will cost and pay for it – at any time of the day.

This system is a win-win for Council and residents as it improves customer service, makes sure our spaces are used more often by more people and it also simplifies our internal processes so staff can concentrate on delivering an even better service.

And another bonus for customers is that Council is waiving all credit card fees on bookings done completely online through the system.

It’s taken a few months of work, but people can now complete the entire booking process online. You can check available dates, book a venue, make a debit or credit card payment and receive confirmation of the transaction.

First cabs off the rank are the Cavanbah Centre and the Community Village. Sporting fields, popular spots for weddings and busker spaces will also be rolled out in the first half of 2019.

Bookings will also be able to be made for recreational activities, club meetings, weddings, classes and functions.

It’s a much more convenient option for everyone and will save people having to make a trip to our offices or be waiting on a call back from staff.

For more information on the new service, visit www.coffsharbour.nsw.gov.au/bookspaces