Customer Service at Council exceeds state-wide average
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Friday, 14 June, 2019
Strathbogie Shire Council’s Customer Service has received a rating of 75 in its recent Community Satisfaction Survey which has surpassed the state-wide average of 71.
This is a significant five-point increase on its 2018 Customer Service result, and is Council’s highest result in the history of these reports to date.
The Community Satisfaction Surveys are independently coordinated by the Department of Environment, Land, Water and Planning on behalf of Victorian councils.
A survey sample of 400 residents, matched to the demographic profile of the Strathbogie Shire, participated in the survey where they provided a rating out of 100 on Council’s performance and service delivery in a variety of areas.
The report revealed a general improvement across the board again this year, with the most improved area being Council’s performance in making community decisions (index score of 55), which increased by seven points compared to 2018.
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Click here for the full 2019 Community Satisfaction Survey report