Community Satisfaction Survey results are in

19 July 2019 - Media release

Disappointing results from the 2019 community satisfaction survey.

Community perception of council’s overall performance is on par with last year according to the 2019 Local Government Community Satisfaction Survey which states that council is “tracking steadily”.

Now in its twentieth year, this independent telephone survey of more than 400 households, measures community perception of council’s performance across a range of service delivery areas.

Campaspe Shire Mayor Cr Adrian Weston said this year’s survey results were disappointing. While most areas of council performance reflected improvement and stability, the overall trend is declining.

“In comparison to last year’s survey results, council’s performance has remained stable and slightly improved in most of the core performance measures of the survey, including customer service, community consultation and making community decisions.”

“However, it’s concerning to see downward trends in the core measures of advocating on behalf of the community and overall council direction,” Cr Weston said.

“In comparison to other large rural shires, Campaspe is falling behind in most areas of council performance and this is of concern to us. I want to assure the community council is committed to improve.”

The results provide valuable insight into where the community perceives council needs to focus more of their efforts. Council will now examine the results carefully and engage with the community to better understand the factors behind the results.

The table below shows trends in the core measures of performance over the past three years.

Performance Measure

Campaspe Shire 2017

Campaspe Shire 2018

Campaspe Shire 2019

Large Rural Shires 2019*

Overall performance

50

51

51

56

Community consultation

52

50

51

54

Advocacy

49

50

48

52

Making council decisions

48

46

47

52

Sealed local roads

40

45

47

47

Customer service

63

65

69

69

Overall council direction

45

48

45

51

*Large rural shires = councils of similar size and structure

“In examining results and consulting with the community, we will feed this information into our planning and continuous improvement processes so we can further improve service delivery into the future,” the Mayor said.

The full report of the research results is available on council’s website.