Maroondah property rates notices are on the way

Maroondah property owners should have received their 2019/20 rates notice last week, which includes a four-page rates brochure highlighting how rates are allocated, including some of the planned capital works projects that will take place during this financial year.

Maroondah Mayor Councillor Rob Steane said the brochure provides some additional information on how the rates revenue is allocated across Council services.

“The brochure highlights some of the 120 services provided to the community by Council, and information on how rates are calculated,” Cr Steane said.

“This year we have budgeted $28.76 million in the capital works program to ensure that our assets continue to meet the needs of the community now and well into the future,” he said.

“This program includes over $3.5 million to maintain and upgrade our recreational facilities such as playgrounds, golf courses, sporting fields and reserve bridges.

“There is also more than $7.6 million allocated to improve roads, local area traffic management and commercial centres, and an additional $2.8 million on footpath replacement works and improved footpath access at numerous locations across the municipality,” Cr Steane said.

Property values have been assessed as of 1 January 2019, reflecting the State Government legislated valuation of all properties for the Local Government sector.

The 2019 General Valuation ensures an equitable distribution of rates across the community. Information about each individual property’s value is included on the valuation and rates notice.

Payment options

As advised on the rates notice, ratepayers have a number of options for payment:

In person – at any Council Service Centre or at any Australia Post office Telephone – from your credit card BPAY – make payments directly from your bank account Mail – using the re-usable envelope attached to your rates notice Online – from your credit card Direct debit – pay using direct debit from your savings or cheque account by completing a Direct Debit form on Council’s website.

Ratepayers who wish to pay their rates by four instalments are reminded that the first payment is due by Monday 30 September 2019. If paying in a lump sum, the full payment is due on 15 February 2020.

For those wanting to pay by direct debit, Council has a nine-instalment payment option method. To register for this payment method, contact Council to request a Direct Debit Authority form. The form must be returned to Council by 20 September 2019.

For ratepayers who have previously registered for direct debit, this arrangement will continue.

You can also register to receive your rates notice electronically by email. To register for this service you will need the latest copy of your rates notice so that you can enter the details from the notice. For details, see

For more information, including payment due dates and concession details, see

Having trouble making payment?

Council has a Financial Hardship Policy to assist ratepayers who may have difficulty in meeting rates payment deadlines.

Any ratepayer facing genuine financial hardship in paying their rates is urged to contact Council’s Revenue Services team as soon as possible to discuss individual circumstances.

The Revenue Services team treats each call with utmost confidentiality and will make every effort to help those people who may be struggling financially.

For further information regarding your rates, please call Council on 1300 88 22 33 or visit any of Council’s Service Centres.

City Offices Service Centre Braeside Avenue, Ringwood Croydon Service Centre Civic Square, Croydon Realm Ringwood Town Square 179 Maroondah Highway, Ringwood