Community satisfaction survey results

The results of our 2020 community satisfaction survey are in and we’re proud to say that overall satisfaction with Council remains very high.  Building on our 2019 results, 90% of respondents were satisfied with our overall performance, giving an average score of 7.3 out of 10.

Essential services  Satisfaction scores were particularly high for the essential services that we’re continuing to provide during the COVID-19 pandemic: •    Waste collection: garbage, recycling, and hard waste all scored over 8/10  •    Services for older people scored over 8/10 •    Cleaning of public areas and shopping strips scored over 7.5/10 •    Engagement with council increased by 11%  •    Satisfaction with customer service achieved an excellent rating of more than 8/10.

Issue and concerns The community satisfaction survey is also an opportunity to explore current issues of concern in Bayside for residents. The top issues were: 1)    Planning, building and development 2)    Car parking availability 3)    Traffic management 4)    Street trees 5)    Environment, sustainability, climate change.

About the survey The annual community satisfaction survey is conducted each year by independent company Metropolis Research. The survey is just one of the ways that we measure our performance and the community’s satisfaction with the services, facilities and leadership that Council provides. This year, 700 households, selected at random, took part in the survey, which involved in-depth face-to-face interviews during February and March 2020.

View key results and the full report.