Council rates notices and rates relief reminder for ratepayers

City of Maroondah ratepayers who are paying their rates by instalments are reminded that the fourth instalment of their payment plan is due by 31 May 2020.

Mayor of Maroondah, Councillor Mike Symon, said to support members of the community currently experiencing financial hardship, Council would be waiving interest on outstanding rates until 30 June 2020.

“Council understands the stress that many members of the community are currently experiencing due to the economic impact of the COVID-19 pandemic. Council has therefore placed a hold on all penalty interest charged to rates until at least 30 June 2020 and will not undertake any rate recovery actions,” Cr Symon said.

The relief measures will apply to all infringement payments such as parking, local laws and planning.

“It is hoped this support measure will provide some relief to the community and give people more time to get back on their feet without the added worry of further financial pressures,” Cr Symon said.

“Council will continue to monitor changes in the economy due to the coronavirus and, if necessary, may revise these options to respond to community needs,” he said.

Residents who have lost employment and are having difficulty paying their rates may qualify for further assistance under

If your business or tenant has been shutdown during the COVID-19 pandemic and you are unable to meet payment of your Council rates and charges, please contact Council to discuss what further assistance can be provided.

“We understand this can be a difficult time and we assure the community that all conversations and communication with Council around financial support remain confidential in accordance with Council Privacy regulations,” Cr Symon said.

Businesses and ratepayers not financially impacted by COVID-19 are encouraged to continue to pay rates and charges to ensure Council’s financial support reaches those most in need.

Council rates are a contribution each ratepayer makes towards the cost of maintaining community infrastructure and the community services provided by Council. Rates revenue, along with Council’s other income, is used to provide services and facilities for the enjoyment, benefit and safety of the whole community.

Council endeavours to make the payment of rates as easy as possible for all ratepayers. In addition to conventional methods of payment, electronic banking is also available.

“Council is mindful that everyone’s circumstances are different, so I encourage residents and ratepayers to contact us to discuss any concerns they may have about their ability to pay any Council fees, charges or rates,” Cr Symon added.

Any ratepayer facing genuine financial hardship in meeting their rates payment is urged to contact Council’s Revenue Services team as soon as possible to discuss individual circumstances.

You can contact us via:

Council sends out a rates reminder notice in the post before each quarterly instalment is due. If you have not received a reminder notice, please contact our customer service team on 1300 88 22 33.

For more information on various payment options, please visit Council’s Rates page where you will also find details on Council’s Rate Collection and Financial Hardship Policy.