Delay in Issuing Water Accounts

Council wishes to advise there is currently delays in issuing water accounts due to issues with the integration and changeover of water meter data.

The majority of customers have now received their second quarter accounts. Council is currently processing the remaining second quarter and all third quarter accounts, and will endeavour to have these issued in the next two weeks.

Customers that have not received a second quarter bill will receive one account with both the second quarter and third quarter printed on the notice. Customers are advised that some accounts may have extended billing periods, this is indicated as Reading Days on the account notice. The billing periods will revert to regular quarterly instalments from 1 July.

To reduce the financial impact to customers, Council has extended the payment period for the accounts to 90 days. Please note the due dates on the account notice. This will not affect any periodic payment arrangements and if you are experiencing financial hardship, please contact Council to discuss payment options.

Council apologises for any inconvenience caused by the timing of your account notice. Should you require any further information or assistance in relation to the smart meter project or account enquiries, please contact Council on 6354 9999 or at [email protected]