How to keep in touch with Council

Gone are the days when the only way to contact Council was face-to-face at a Customer Service centre or by phone.

While Council still provides these services, Toowoomba Regional Council Finance and Business Strategy portfolio lead Kerry Shine said there were now a wide range of ways you could get in touch with Council.

“Council services have come a long way over the years,” Cr Shine said.

“You only have to look at the way we’ve had to adjust our methods in response to the Coronavirus pandemic to appreciate the changing landscape.

“When I was younger you had to drive to a Customer Service centre if you had an enquiry but now you can do everything with the touch of a button and from the comfort of your own home.

“While our Customer Service centres have begun re-opening to the public, with social distancing measures in place, we understand a number of people would prefer to avoid close contact at the moment which is why we have a number of different ways you can reach Council.

“When dealing with Council, customers have the option to ring one of our officers, email the team or by visiting our website which has a range of online services available such as paying rates, making bookings and reporting issues/problems. Our online services have recently been revamped so it may be an opportune time to jump online and take a look.

“In the near future, we will also be introducing remote top-ups for our water tag customers so stay tuned for further information on this initiative.

“In addition to this, Council has Community Development Officers (CDOs) who service all parts of the Toowoomba Region. The CDOs are all based at district service centres and often act as a liaison between community groups and Council, assisting members of the community to further understand Council programs or initiatives.

“To ensure our residents receive updated information on Council matters, we also send out regular media releases, have active social media accounts and send out BOLD, a magazine distributed quarterly to our residents.

“Residents are able to sign up to any of our social media accounts and can subscribe to our media releases and BOLD via our website.

“We appreciate how important it is to keep our community up to date with Council information which is why we take a cross-range approach when communicating with our residents.”

For more information on how to contact Council, visit http://www.tr.qld.gov.au/contactus or call 131 872.