Visitor Information and Booking Centre reopens

Visitor Information and Booking Centre reopens

Published on 21 September 2020

Mildura Visitor Information and Booking Centre (VIBC) reopened today following the recent shift to Third Step COVID-19 restrictions.

The VIBC is open from 9am to 5.30pm Monday to Friday, and 9am to 5pm weekends and public holidays.

While the Centre will provide its usual information and booking services, there will still be several COVID-19 measures in place to ensure the safety of both the community and Council staff. These include:

the customer service desk area will be accessible to customers, however the rest of the centre will remain roped off. Gift Shop items will still be displayed behind the barrier and available for sale with staff assistance customers are asked to utilise Tap and Go payments wherever possible customers will be required to provide their name, address and phone number for contact tracing purposes there will be limits on how many people can be inside the centre at any one time customers will be required to wear face masks and adhere to social distancing and density requirements at all times.

There will also be additional touch-point cleaning to protect customers.

Councillor for Tourism and Economic Development Mark Eckel said the return to face-to-face service at the VIBC was a positive step for the region’s tourism operators.

“The tourism and hospitality sectors have been severely impacted by COVID-19 restrictions this year, and any progress towards supporting these sectors is welcome,” Cr Eckel said.

“Opening facilities such as our Visitor Information and Booking Centre will allow us to support these businesses, helping them capitalise as much as possible on the recent relaxing of restrictions and the ability for visitors to return to our region.”

He said Council was also continuing to work with restaurant and café operators to explore options that would allow them additional outdoor dining opportunities.

It follows the requirement to mainly service patrons outdoors outlined in the Third Step of the Victorian Government’s roadmap to reopening.

Please see below for the updated status of other Council buildings and services:

Customer Service Council’s Madden Avenue, Deakin Avenue and Ouyen Service Centres are not able to provide face-to-face service, however these services continue to operate via phone and email on (03) 5018 8100 or [email protected].

Library Service The Mildura, Merbein, Red Cliffs, Ouyen and Irymple Agency buildings are closed, however Council’s library service continues to operate in an online capacity, including a Click and Collect Service. Library staff can be contacted on (03) 5018 8350 or at [email protected].  

Mildura Arts Centre The Mildura Arts Centre is currently closed.

Water Play Park The Water Play Park is open and operating normally, open from 10am to 5pm daily.

Playgrounds and Skate Parks All Council playgrounds and skate parks are open.

Mildura Landfill The Mildura Landfill remains open.

ENDS