Positive Results in Latest Community Survey (19 November 2020)

I was really pleased with the results from Council’s latest Community Wellbeing Survey.

The survey revealed that 97% of residents rate the quality of life locally as being high to excellent.

In our Customer Satisfaction Survey, which was published earlier this year, it was particularly positive to see that one of the top reasons given for overall satisfaction was our level of communication with the community.

A total of 82% of the residents interviewed also expressed satisfaction with the performance of Council in the last 12 months and 69% feel they have the opportunity to provide feedback on issues that matter.

The more recent Community Wellbeing Survey also showed that 90 percent of locals were proud of the region and 82% feel they are part of the community.

The highest priority issues for the community are maintaining and improving roads and general town maintenance. But residents also appeared to be more satisfied with infrastructure in Coffs Harbour when compared with averages in other regions.

Interestingly, the 18-34 age group demonstrated the highest level of satisfaction across age groups, and those who have lived in the area for 10 years or less were significantly more satisfied than residents who have lived in the area for over 10 years.

Both surveys are carried out every two years. Each survey is undertaken by an independent contractor and they are a statistically representative proportion of the population.