Clermont Water Treatment Plant (WTP) Water Update

Isaac Regional Council acknowledges the community’s concerns in relation to water discolouration in Clermont following an irregular fault that occurred with the Clermont Water Treatment Plant (WTP) drinking water supply pumps on Sunday, 29 November 2020.

Council appreciates that the Clermont community are understandably concerned about water discolouration in the town water supply and we are currently assessing a range of measures to address this.

This fault caused the Jeffery Street Reservoir to run dry for a period of approximately 75 minutes.  Once the fault was identified, the secondary standby pump was activated and water was instantly delivered to Jeffery Street Reservoir and throughout Clermont.  These events caused the release of discoloured water into the network and a number of residences.

What to do if you experience discoloured water

The discoloured water, although undesirable, is safe to drink.  Regular internal testing is undertaken at the WTP and across the town network in accordance with our Drinking Water Quality Management Plan.

How to report a water issue

Council has a 24-hour response capability and encourages the community to report any water quality issues immediately to 1300 ISAACS (1300 472 227).

The community is entitled to quality drinking water supply and Council shares this expectation, which is why we are prioritising this issue and working to resolve these water colour concerns.

Council thanks the Clermont community for their patience.

If you require further information please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227).

Gary Stevenson PSM Chief Executive Officer

Published: 1st December 2020