Council services during the festive break

Published: 21 December 2020. (Note: information was correct at date of publication but may have since been changed or superseded.)

Cairns Regional Council’s customer service centre at Spence St will be closed from midday on Thursday 24 December, and reopen Monday 4 January, 2021.

An after-hours emergency call centre will operate 24 hours a day via the normal customer service number 1300 69 22 47.

Non-urgent matters can be logged at any time via Council’s website or through the free My Cairns app, which can be downloaded to mobile devices from Google Play and the App Store.

All Cairns Libraries branches will be closed from midday on Thursday 24 December, and reopen Monday 4 January, 2021.

Visit www.cairns.qld.gov.au/library for upcoming school holiday activities.

There will be no interruptions to kerbside waste and recycling collections. Residential collections will be as per normal schedule on all days, including Christmas Day and New Year’s Day.

Requests for additional bin collections will only be processed between 9am and 2pm on 29, 30 and 31 December 2020. Any requests outside of these times will be processed the next working day.

Waste transfer stations are open every day except Christmas Day. The Buy Back Shop is open as normal (Wednesdays to Sundays), except for being closed from midday on Christmas Eve and closed all Christmas Day and Boxing Day.

The Lagoon will be open 6am to 9pm everyday including public holidays. The lagoon is closed for regular maintenance on Wednesday mornings, from 6am to noon.

The Cairns Esplanade office will close at noon on Wednesday 23 December, and re-open at 9am on Monday 4 January 2021.

For information on operating hours of other Council services and venues – including swimming pools and other leisure facilities – visit www.cairns.qld.gov.au.