General rates to be sent out end of March

Council’s second half-yearly general rates notices are expected to be issued in the week commencing 29 March 2021, with a five per cent discount available to those who pay in full by the due date.

The notices are usually sent at the end of February but have been postponed so supplementary notices from previous levies can be issued at the same time.

Supplementary notices have been delayed due to system complications. Supplementary rates notices are issued by council when there has been a change to the rating record that has not yet been reflected on a previous notice. This could be for things like change to services on the property, land valuation and parcel changes as well as some property transfers.

If you receive a supplementary notice, your second half-yearly general rates notice will reflect both balances – the supplementary notice amount (whether owing or credit) and the second half-yearly amount.

There are several payment options for people who might find it difficult to pay their account, including direct debit or periodical payment plans. Contact our customer service team as soon as you can to explore your options and ensure you don’t miss the due date.

Due dates will be advised when confirmed.

General rates are charged independently of the half-yearly water access and consumption charges. The next water access and consumption charges notices will be issued in April 2021.