Snowy Monaro ratepayers can now pay by phone

This upgrade to the options available to the region’s ratepayers was completed in response to community feedback. The system is proving a welcome addition to the payment options already available.

It is important to note that traditional over-the-counter payments are not going anywhere, as Council recognises this is the preferred means of payment for some people. Options available for payment are now: •pay in person – cash, cheque or EFTPOS (VISA, Mastercard, or bank debit card) •pay over the phone (automated) – (VISA or Mastercard) •BPAY (direct through your bank using reference details from your rates or water notice) •direct debit (application form on Council’s website) •by mail (cheque or money order)

“Council is committed to making it as convenient and easy as possible for our residents and ratepayers to pay their bills,” said Mayor Peter Beer, Snowy Monaro Regional Council. “This new system is a welcome upgrade and we will continue to work on improving the services we offer to the people of our region.”

Ratepayers are encouraged to try out the new system by calling Council’s 24/7 customer service line on 1300 345 345 and following the prompts.

Anyone wanting to set up an instalment plan for their payments should email [email protected] or call Council and ask to talk to the rates team.

Council welcomes feedback from the community on the new system and is always open to community ideas for further improvements to the rate payment process.

For those ratepayers wishing to access the new payment option system please: •Phone Council on their 24/7 line: CALL 1300 345 345 •Select 2 to pay your water or rates instalment by phone (press 0 to speak to a Customer Service Officer) •You will then hear an automated message so please follow the prompts: Press 1 for rates and 2 for water. •You will need to have handy for reference your rates notice and credit card •Please note, this automated council payment line accepts VISA and Mastercard only