Community satisfaction up in almost all areas
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Published on 30 June 2021
Community satisfaction with Corangamite Shire Council’s overall performance is at a 10-year high.
The 2020-2021 Community Satisfaction Survey found Council’s performance was up across all core measures except customer service which equalled its usual high level.
Chief Executive Officer Andrew Mason said Corangamite had performed at a consistently high level for many years.
“Our overall performance score of 71 compares very favourably to the Statewide average of 61 and Large Rural Shires average of 58.“Customer service is one of our best performing core measure and something we are proud of,” Mr Mason said.
“We perform significantly higher than other similar councils in community decisions, consultation and engagement and informing the community. Elderly support services were again rated highly, which reflects our community’s continuing appreciation of the service.
“An increase in satisfaction with roadside slashing and weed control was particularly significant because it has been a priority area for us, based on feedback from previous surveys.
“Roads continued to be our lowest performing area but they were better than the previous year with sealed local roads up by nine points and unsealed roads up by six.”
Value for money is a new core measure. Corangamite’s rating of 63 was significantly higher than Large Rural Shires (50) and the State (54) averages.
Mr Mason said feedback on Council’s response to the coronavirus pandemic was particularly gratifying. “Emergency Management and our COVID-19 response scored very highly at 79 and 78 respectively. Business and community development also increased significantly. These results reflect the enormous effort staff have put into helping our communities during challenging times.”
Mayor Ruth Gstrein Council thanked the residents who shared their opinions.
“Each year this survey helps lets us know what residents think we are doing well and where we need to work harder,” Cr Gstrein said.
“It gives us hard data that we can carry through into operational and policy decisions and budget allocations.
The survey phoned 400 residents across demographic groups and asked for their opinions on topics including.
·overall performance, benchmarked against State-wide and council group results ·value for money in services and infrastructure community consultation and engagement decisions made in the interest of the community customer service, local infrastructure, facilities, services and overall direction.SUMMARY OF CORANGAMITE SHIRE COUNCIL PERFORMANCE
Services
Corangamite 2021
Corangamite 2020
Large Rural 2021
State-wide 2021
Overall performance
71
65
58
61
Value for money
63
-
50
54
Overall council direction
58
56
51
53
Customer service
76
76
68
70
Emergency & disaster mngt
79
76
71
71
COVID-19 response
78
-
74
73
Appearance of public areas
78
76
70
73
Recreational facilities
76
73
68
71
Elderly support services
75
76
68
69
Art centres & libraries
74
72
73
73
Family support services
73
72
66
66
Informing the community
72
69
59
60
Waste management
71
67
66
69
Community & cultural
69
70
65
65
Disadvantaged support serv.
69
66
64
63
Tourism development
68
66
64
62
Enforcement of local laws
68
66
64
64
Community decisions
67
63
54
56
Business & community dev.
67
64
60
60
Consultation & engagement
66
64
54
56
Town planning policy
64
63
55
55
A full report of the 2020 Community Satisfaction Survey is available at www.corangamite.vic.gov.au/CSS