Customer Service
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Many customers are unable to visit Customer Service Centre, so Council offers an extensive Call Service Centre: 9936 8100, Monday to Friday, 9am to 5pm and after hours.
Our aim is to provide our telephone customers with a high level of service by ensuring we can answer the majority of your questions at the first point of contact on the phone. Where this is not possible, your call will be transferred to another Council Officer. If not available, your request will either be forwarded to the Officer via our Customer Action Request Form or by email to [email protected]
To ensure staff can comprehensively answer your enquiry, our Call Centre staff will ask for your full details to pass on.
National Relay ServicePeople who are deaf, hard of hearing and/or have a speech impairment can make and receive phone calls, use the National Relay Service, give them our number 9936 8100.
Customer Service Centre*** NOTICE ***
Customer Service closed to walk ins
From Thursday 15 July 2021, Council’s Customer Service Centre will be closed to walk-ins. Please phone (9936 8100) or email Council ([email protected]) in the first instance for all customer service matters. Customer Service staff will make a pre-booked appointment for you if your transaction cannot be completed online.
The Customer Service Centre aims to provide customers with prompt, accurate information and advice in a friendly environment. Our approachable team of Customer Service Officers will be able to answer most of your enquiries. (Currently closed)
Please also be aware of your obligations as a customer:
D5-23 Disruptive & Abusive Customers Exclusion Policy (200KB)
Enquiries range from Development Applications and associated building works, to requests for resident parking stickers, detailed information on rates and requests for waste collection.
All payments can be made to Council cashiers who are available between 9am to 5pm, Monday to Friday to receive payments by cash, cheque, debit or credit card.
Development ApplicationsPre-lodgement advice is available, lodge a planning enquiry online
Online Form: Planning Enquiries
An advisory planner will be in touch within 3-5 business days. Please call customer service for any further details or to follow up on an existing enquiry.
Read general information about the DA process here, obtain DA details through DA Application Tracking.
Justice of the PeaceWe have the following Justice of the Peace (JP) services and hours: Justice of the Peace
LocationThe Customer Service Centre is on the ground floor of Council Chambers inside the main front entrance. The Council car park is at the rear of the building (enter Kelrose Lane from McLaren Street).
Wheelchair Access Enter via the ramp at the main entrance on Miller Street or, from the Council car park enter via the footbridge across to the Wyllie Wing and then take the lift down to Customer Service. Credit Card Service FeeCouncil charges a 0.75% service fee, inclusive of GST on transactions using Visa & MasterCard (credit, debit and prepaid).
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