66732 – Frontline Service Officer, St Lawrence

Isaac Regional Council offers a wide range of exciting career and employment opportunities throughout the region.  Our vision is to energise the world and our mission is to feed, power and build communities.

An exciting opportunity exists for a fixed term casual Frontline Service Officer to join Isaac Regional Council's Planning, Environment & Community Services Directorate based in St Lawrence. Reporting to the Community Hub Area Leader – East, is responsible for providing efficient and courteous services to the community through the effective delivery of customer and library focused functions in Council’s Office and Library.

For this position, we are looking for a people-person who is passionate about providing excellent customer service to customers and who will actively engage with community members on a face-to-face basis to establish a human connection with Council. Some of the duties will include (but not limited to):

Leading or supporting interactive library programming targeted at child, youth, adult and/or senior audiences such as reading, workshops and technology-enriched learning; Management of inbound contact centre phone enquiries; Interpreting and actioning customer/community requests and channel to relevant departments within a timely manner.

The successful candidate will have:

Excellent interpersonal skills with a capacity to work collaboratively, solve problems and resolve conflict; High level written and verbal communication skills; Self-motivated with the ability to work individually and as an effective team member with a continuous improvement approach; Strong face-to-face engagement capacity; Demonstrated experience in the delivery of high-level customer service and/or library services; A high level of experience and knowledge of Microsoft Office Suite; Blue Card from the Commission for Children, Young People and Child Guardian, or ability to obtain.

For this position we offer:

$40.36 per hour + allowances; Monday to Friday as per roster; 5 weeks annual leave at 17.5% loading pro rata; 12% super in accordance with policy; Eleven (11) month contract due to conclude 29 June 2022.

For more details on this position contact the Community Hub Area Leader – East during business hours. Emma-Rose McLennan 4846 3379 / Email [email protected].  

Position Description Apply Here

Applications Close: Sunday 8 August 2021

Isaac Regional Council is an equal opportunity employer and encourages women, Aboriginal and/or Torres Strait Islander people and disadvantaged job seekers to apply. Only people with the right to work in Australia may apply for this position.

Published: 27th July 2021