Rates instalment payment friendly reminder

Maroondah ratepayers will soon be receiving their 2021/22 rates notice in the mail, plus a six-page brochure highlighting how rates are allocated and some of the planned capital works projects that will take place during this financial year.

Maroondah ratepayers who are paying their rates by instalments are reminded that the first instalment payment is due on Thursday, 30 September 2021.

For those who wish to pay their rates in one lump sum, the full payment is due by Tuesday, 15 February 2022.

Ratepayers who are having difficulty meeting their rates payments are encouraged to contact Council’s Revenue Services Team on 1300 88 22 33 to discuss alternative payment arrangements available under Council’s Financial Hardship Policy.

Businesses and ratepayers not financially impacted by COVID-19 and who are able to continue meeting their rates payments are encouraged to do so to ensure Council’s financial support reaches those most in need.

Mayor of Maroondah, Cr Kylie Spears, said Council rates were a contribution each ratepayer made towards the cost of maintaining community infrastructure and the community services provided by Council.

“Rates revenue, along with Council’s other income, helps to fund important local infrastructure and essential services for the benefit of the entire community,” Cr Spears said.

“Council is acutely aware that the past 18 months have been particularly challenging, and we assure the community that all conversations and communication with Council around financial support remain confidential in accordance with Council Privacy regulations,” she said.

“Council is also mindful that everyone’s circumstances are different, so I encourage residents to contact us to discuss any concerns they may have about their ability to pay any Council fees, charges or rates,” Cr Spears added.

Council endeavours to make the payment of rates as easy as possible for all ratepayers. In addition to conventional methods of payment, electronic banking is also available. For information on various payment options, please visit our Rates page.

You can sign up to receive your rates notice by email. Once you register you will no longer receive a paper version of that notice.

For more details, including how to make a payment, late fees and concessions, see the section on Rates on our website or contact us on 1300 88 22 33.

Council sends out a rates reminder notice in the post before each quarterly instalment is due. If you have not received a reminder notice, please contact our customer service team on 1300 88 22 33, email us at [email protected] or text us on 0480 020 200 and we will text you back.