Residents encouraged to have their say on Council operations

Residents in the Isaac region will have the opportunity to have their say on Isaac Regional Council’s services and facilities through an independent survey.

Independent market research agency – Taverner Research Group – has been procured to conduct the online and phone 2021 Community Satisfaction Survey.

The intent of the survey is to provide insights into the factors that drive satisfaction within the community and show Council the effectiveness of its operational service delivery.

Mayor Anne Baker said the survey has been designed to assess the performance of Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.

“It’s vitally important for residents to take part in this survey. If you get called, I would encourage you to use this opportunity to provide your crucial feedback,” Mayor Baker said.

“If you say no, you are giving up your chance to help shape our future and help shape our strategic planning, especially through social sustainability and overall quality of life for our 17 unique communities.”

CEO Jeff Stewart-Harris said the 2021 survey has two elements.

“One is a random telephone survey of a statistical sample of Isaac households, representative of the population and their location,” he said.

“And two, is an online survey which all members of the community can complete.

“The survey questions may take up to 15 minutes to complete on either phone or online.

“Researchers will only be asking for demographic information not personal details.

“We appreciate you taking the time to genuinely assist us with your valuable feedback.”

Households selected at random for telephone surveying will be contacted by field researchers between 4.30pm and 8.30pm from Monday, 25 October 2021 until Friday 19 November 2021.

This contact may occur via landline or mobile numbers (previously surveys have only used landline contact, but up to 30% of the population no longer have a landline phone).

To complete the online survey residents can visit https://ap1se.voxco.com/SE/19/6169/ and follow the links, ending Friday 26 November 2021.

If you require further information please contact Council’s Customer Service Centre available 24 hours a day, 7 days a week on 1300 ISAACS (1300 472 227) or drop into your local Council office or Isaac Library.