Flood Information Update: 22 October 2022

Council is working with Emergency Services to monitor and respond to the current flood impacts. Flood emergency impact on Council services

Greater Shepparton City Council would like to advise the community that the Council offices are still closed to the public as Council resources are being diverted to flood management. 

The Customer Service Call Centre is open for phone enquiries from 8:15am to 5pm, Monday to Friday. Council is working with Emergency Services to monitor and respond to the current flood impacts.

The following Council services/facilities are currently closed:

Shepparton Saleyards: Closed Aquamoves: Closed Animal Management Services: Council staff are currently providing a buisiness hours only service. After-hours requests will be  Animal Shelter: Closed to the public except by appointment. Call (03) 5832 9700 Monday to Friday, 8:15am to 5pm. Children’s Services facilities: (including Maternal Child Health, Playgroups, Daycare and Kindergarten.  Maternal Child Health services will resume face-to-face from Monday 24th October 2022 onwards. All other Children's Services facilities: Closed

Council-owned buildings must complete an insurance assessment before they can be used by community/user groups. We anticipate this will be done early next week. It is important that no one enter the facilities until they have been inspected for electrical and building safety (including confirming presence of asbestos). Council's Building Maintenance team will organise this, and notify user groups once safe to enter the property.

Rubbish collection / disposal / clean-up

Please visit our Rubbish Disposal Update page for updated details about Council's rubbish/waste disposal service, including Council's limited kerbside household flood waste collection from naturestrips, kerbside bin collection, Resource Recovery Centre opening times, and the Cosgrove Landfill.

Travel / Public transport

Please do not travel if you don’t need to. Victorians are encouraged to avoid unnecessary travel with hundreds of roads damaged or closed due to flooding. All major road closures are listed at traffic.vicroads.vic.gov.au.

Buses

Jacobsons Bus Lines has a local bus route operating between Mooroopna and Shepparton. This route operates from Cnr McLennan and Northgate Streets, Mooroopna, to Harris Scarf, Kmart Shepparton and return to Mooroopna on the hour. (10 round trips daily, between 8:40am and 5:50pm.)

View route and timetable

Balfours Airport Direct has resumed their airport shuttle service from Mooroopna/Shepparton, Murchison East, Nagambie, Seymour to Melbourne (Tullamarine) Airport twice a day, 7 days a week.

V-Line

V-Line are operating rail replacement bus services between Shepparton and Melbourne. Please see the timetables below.

Emergency Relief Centres

There are emergency relief centres that are open either side of the Shepparton-Mooroopna Causeway. Please register when you attend when you arrive. Visit our Flood: Respond page for current relief centre locations and advice on what to take with you. 

Road closures

Council is currently monitoring water levels and access to road ways. Please check our Road Closures post for key roads that have been closed due to flooding. 

How you can help

The response from our community with offers for support and donations has been tremendous and gratefully appreciated. We want to connect your support with those that need it most.

Visit our How To Help page for more information. 

Important contacts

For further information on flood information and important contacts and resources please visit Council’s Flood Response web page. 

Flood levels

Goulburn River at Shepparton peaked at 12.06 meters at 11am on Monday 17 October, (1974 flood level: 12.09 meters). As at 7.31 AM on Saturday 22 October, the level is at 10.57 meters (minor).

Visit the Bureau of Meteorology website for latest Goulburn River flood levels. Other river heights are also available.

Updates from other organisations

Goubourn Valley Water have developed a series of FAQs about their services and impacts during the floods.

Keep informed

Council's ‘Flood: Recover’ Page