Council committed to improve Community Satisfaction Survey results

Published on 05 July 2023

Gannawarra Shire Council is committed to improving its results in the annual Community Satisfaction Survey.

Council recently received the results from the 2023 Local Government Victoria Community Satisfaction Survey, conducted via telephone interviews with 400 Gannawarra Shire Council residents over the age of 18 between February and March 2023.

The results, presented at the June 2023 Council Meeting, identified Council’s performance in eight service areas was equal to or had improved compared to the 2022 survey.

“Council thanks all residents who took the time earlier this year to complete the survey, which plays an important role in Council’s assessment of its performance,” Mayor Charlie Gillingham said.

Gannawarra scored an index of 54 out of 100 for ‘Overall Council Performance’, which matches the result from the 2022 survey, and places Gannawarra in line with State-wide (score of 56) and small rural averages (score of 55).

Customer Service and Waste Management continue to be Council’s strongest areas, whilst small improvements were recorded in areas where Council engages with the community. These included Overall Council Direction (score of 45 compared to 42 in 2022), Making Community Decisions (score of 48 compared to 46 in 2022) and Community Consultation (score of 49 compared to 46 in 2022).

Major declines in service area results were recorded in Waste management (score of 64, compared to 72 in 2022) and Sealed Local Roads (score of 41, compared to 50 in 2022), however these results have been influenced by the recent October-December 2022 floods – specifically kerbside waste collection arrangements in flood-impacted areas, and damage to roads.

“Council is committed to improving on its performance and will use the results of the 2023 survey and recommendations suggested in the report to achieve this,” Mayor Gillingham said.