Financial assistance for flood impacted ratepayers
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Cairns Regional Council advises that half-yearly rates notices, with a due date of Thursday 14 February, have been issued.
Ratepayers severely impacted by the recent flood event caused by ex-Tropical Cyclone Jasper can apply for financial assistance in the form of extended interest-free payment arrangement.
To apply, people can complete the rates hardship relief online form at https://www.cairns.qld.gov.au/online/report-a-problem/hardship-relief or call 1300 69 22 47.
Once your application has been received, a member of the revenue team will be in contact to discuss repayment options.
As part of its assistance for severely impacted residents, Council will also ensure that they are not charged for any excess water usage above their average usage. An allowance will be applied automatically to upcoming water usage notices, eliminating the need for a separate application.
This financial relief applies to residential, commercial and rural ratepayers.
Council offers a variety of convenient online and phone payment options including:
Via the Online Self Service payment page on Council’s website. For multiple properties, use the shopping cart facility.Credit card: Payment by credit card can be made by phone via BPoint on 1300 276 468 using biller code 49346 and the assessment number on the rates notice.BpayMailed cheque or money orderDirect debit arrangements.For more information on payment options visit www.cairns.qld.gov.au or contact Council’s customer service team on 1300 692 247.
Residents can now opt to receive future rates notices by email via Council’s website, by providing their name, email address and property assessment number, found on the top right hand corner of any existing notice.
They can also request a Bpay View version via their internet banking.