Work begins on digital transformation at Council

The way customers interact with their council will be transformed with the rollout of an extensive, multi-year digital initiative by Redland City Council.

The overhaul will ensure residents have easier access to Council’s suite of digital services and the flexibility to choose when and where they engage with these platforms.

Council’s Digital Transformation Program will be phased in over the next four to seven years at an estimated cost of about $45 million.

It is set to bolster Council’s cyber security, enhance productivity and improve service offerings.

Everyone from community members to elected representatives and Council employees will benefit from the upgrades.

Council allocated $4.8 million in its 2023-24 Budget to deliver the first phase of the project, which includes procurement and contracting activities.

A Council spokesperson said improving data security would be a key part of the initiative.

“Cyber criminals are coming up with increasingly complex ways to compromise computer systems and steal private data,” the spokesperson said.

“It is crucial that organisations like ours take all the necessary steps to safeguard this important information.

“We are undertaking this digital transformation in response to feedback from our community, who have told us they want more modern ways to interact with Council.

“Our own employees are also looking for improved automation and system enhancements that will help create efficiencies in their day-to-day operations.

“We recognise that technology is constantly changing and we must adapt to ensure we are catering to the evolving needs of our community.”

Collaborating with specialist organisations will be key to ensuring a smooth transition to the new digital platforms and service offerings.

“Council has recently signed contracts with TechnologyOne and Leander Business Consulting as part of the program rollout,” the spokesperson said.

“This extends a 25-year relationship with TechnologyOne and gives us access to their latest, fully integrated OneCouncil software solutions and services.

“The Leander team will work with Council officers to implement the contemporary OneCouncil software over the four-to-seven-year life of the program.

“Concurrently, our Information Management team will continue supporting service teams to deliver targeted service improvements through innovation and automation.”

More information about the Digital Transformation Program is available on the Redland City Council website.