Telstra Network Disruptions - Caiguna (Eyre Highway)

Published on Wednesday, 15 May 2024 at 11:11:40 AM

Telstra will be upgrading its Caiguna (Eyre Highway) mobile base station by adding additional infrastructure to bring new 4G coverage to the community, but the works will require a series of temporary outages or reduction in mobile coverage.

These improvements will temporarily impact Telstra mobile coverage from this site from 17th May to 23rd May 2024. Customers at Caiguna and surrounds are likely to experience slower than usual data speeds. Every attempt will be made to keep the outages to a minimum.

• 17th May and 18th May 2024 daily from 0700 hours to 1700 hours: there will be a continuous outage of all mobile services from this site.

• 19th May and 20th May 2024 daily between 0700 hours to 1700 hours a 4 hour outage: there will be a continuous outage of all mobile services from this site.

• 21st May and 22nd May 2024 daily between 0700 hours to 1700 hours a 8 hour outage : there will be a continuous outage of all mobile services from this site.

Telstra mobile customers will receive text messages advising of the upcoming work.

Landline services, NBN internet services and mobile coverage from other providers will not be impacted. Any calls to Triple Zero from a Telstra mobile when the site is off air will automatically be diverted to any working mobile network for connection to emergency services.

If all goes according to plan and weather permitting the mobile upgrade will be completed on the 23rd May 2024.

Keep up to date on Telstra outages by heading to https://outages.telstra.com.au/#/

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