2024 Community Satisfaction Survey Shows Improved Results for Ararat Rural City Council

Ararat Rural City Council has received an improved result in this year’s Community Satisfaction Survey, scoring above the state-wide average across every measure.  

The annual survey is aimed at gathering valuable and comprehensive insights from residents to enhance service delivery and contributes to Council’s commitment to continuous improvement. 

The National Field Service were commissioned by Local Government Victoria (LGV) to conduct the survey on behalf of all Victorian councils. The survey is designed to assess each council’s performance across a range of measures, including customer service, council direction, environmental sustainability, emergency and disaster management, community engagement, and infrastructure improvements.

A total of 400 interviews were conducted within a representative sample of Ararat Rural City’s residents, to ensure a diverse and inclusive range of voices contributed to survey findings. 

“These results are very encouraging, however there’s still plenty of work to be done,” says CEO of Ararat Rural City Council, Dr. Tim Harrison. “Receiving feedback from our community is a crucial step towards improving our performance and is vital in shaping Council’s future initiatives and policies.

“Council are committed to working with the community to deliver continuous improvements across all our service areas.”