Toowoomba Regional Council maintains level of community satisfaction
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Toowoomba Regional Council (TRC) has thanked residents for taking part in the 2024 Community Survey with the results tabled at today’s Ordinary Meeting of Council.
Council received more than 1350 responses to the survey, which gathers feedback from residents regarding their satisfaction levels with Council’s services and facilities.
Customer, Communication and Engagement portfolio spokesperson Councillor James O’Shea said Council maintained its standing in the community with a 6.2 rating out of 10, which is equal to the ratings for comparable Queensland Councils.
“This is one of the ways Council engages the community to let them have their say on Council’s service delivery,” Cr O’Shea said.
“It allows us to gather feedback from residents regarding their satisfaction with what we are doing and find out what level of importance they place on our services and facilities.
“For example, seven out of the nine facilities which were measured had significantly higher usage rates. Sports grounds and recreation reserves had the largest increase per year between 2019 and 2024 with an 80 per cent increase.
“While the goal is to provide a high-level of satisfaction in each category, we acknowledge we need to keep refining our services to meet the needs of the community.
“We will use the insights from this latest survey to shape the strategic documents that guide our decision making on our operations.”
“Surveys like this help to ensure TRC provides the best experience possible for residents of our great Region. It is important to hear from and understand how Council is performing in the eyes of our community.”
The 2024 Community Satisfaction Survey is the third undertaken by Council with previous iterations held in 2017 and 2019. Overall satisfaction with Council was 6.6 out of 10 in 2017 and 6.4 out of 10 in 2019.
A summary report of the survey is available to the community at https://www.tr.qld.gov.au/communitysurvey