Customer Service Officer

Come and work as a vital member of our Customer & Community Services team here at Mareeba Shire Council, located within an easy one-hour drive from Cairns offering a regional lifestyle with all its benefits in relatively close proximity to Cairns.

The Role:

Our Customer Service Officers promote a customer-first focus by providing professional customer service to internal and external customers to meet the expectations of Council and the needs of customers and the community.

What we are looking for:

You will need to have finely honed interpersonal skills to be able to meet the demands of challenging customers and resolve problems that may arise You will need to have excellent written and oral communication skills and the ability to communicate with a diverse mix of both internal and external customers You will need to be able to prioritise your workload and work well under pressure You will need to be able to demonstrate your ability to touch type with both speed and accuracy and enter data with precision You will have excellent computer skills with a strong working knowledge of the Microsoft Office suite of programs

What we can offer you:  

Permanent, full-time position LGOA Level 2/1 – $66,946 per annum Mareeba Allowance – up to $2,080 per annum Up to 12% employer superannuation contribution 5 weeks annual leave with 17.5% leave loading Work/life balance – Rostered day off (19-day month) Lifestyle benefits such as access to a Fitness Passport Learning and development opportunities Salary sacrificing options

Interested?

Please send the following documents to [email protected]

Cover letter (no more than 300 words) Current resume Fully completed Employment Application form

Applications close: Wednesday, 20 November 2024  

For further information about this position contact Anna Parisotto, Supervisor Customer Service, on 1300 308 461 during business hours only.

Mareeba Shire Council is committed to the principles of Equal Opportunity and workplace diversity. We encourage a diverse workforce reflective of our community to better meet the needs of our customers.