Introducing Our Updated Customer Service Charter!
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Published on 08 November 2024
We're excited to announce an update to the Town’s Customer Service Charter. Built on the foundation of our Town values of Respect, Teamwork, Creativity, Integrity and Friendly and Helpful, this charter reflects our commitment to providing exceptional service to our customers.
At the heart of this charter is our dedication to ensuring that every interaction by our staff with customers or stakeholders is marked by a high standard of service. Our commitment to customer service includes:
Friendly and helpful service Timely responses, as outlined in the Customer Service Charter Accurate, consistent and honest information Clear communication and keeping you informed throughout the process Acting with integrity and respect and always maintaining your confidentialityWe welcome both positive and negative feedback from customers to continuously improve our services.
We have also updated our Complaints and Unreasonable Behaviour Management Policy and Guidelines, which guides our feedback and complaints process.
The updated policy and guidelines set out how complaints will be dealt with, and also what is considered unreasonable behaviour and how it will be managed by the Town.
You can view the updated charter here and the updated Complaints and Unreasonable Behaviour Policy here: Complaints and Unreasonable Behaviour Management Policy