Public notice: Has your bin been missed? Here’s what to do

We understand how frustrating it can be when your bin isn’t collected on the scheduled. Occasionally, delays happen due to road closures, mechanical issues, weather events, or staffing shortages.

If your bin has been missed, follow these simple steps to report it to council. Cleanaway will resolve reported issues within 24 to 48 hours, depending on your location. Please ensure your bin is in position by 6:00 am on your collection day to avoid delays.

Online: Use the “Report a Missed Bin” form available on  chrc.info/reportyourbin. It’s quick and easy , scroll down to the bottom page, provide your address, the bin type (general waste, recycling), and your usual collection day. By phone: (Weekdays, 8.30 am to 5.00 pm): Call 1300 242 686 to speak with a customer service officer. After Hours: Call the same number (1300 242 686) outside business hours, on weekends, or public holidays. In person: Visit any council transaction centre between 8.30 am to 5.00 pm to report the issue directly.

Important Reminder:

Reporting missed bins as soon as possible ensures Cleanaway can resolve the matter promptly. Please note that council does not monitor community social media pages. Reports made via unofficial channels cannot be actioned. Please use one of the official options above to ensure your issue is addressed.