Council continues Customer Service Outreach Program
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The mobile customer support program provides easier access to Council services for local residents by positioning Council staff at the Neighbourhood Houses. Customers can speak with Customer Service staff directly, make enquiries and payments, and log requests without having to travel into Council Offices.
The program will continue in two locations, Tatura and Mooroopna, following a strong response from the communities in both towns during the initial stage.
“The feedback we have received from the community has been clear, highlighting the need for more presence in our towns outside of Shepparton,” Council’s Director Corporate Services, Chris Teitzel, said
“This program is a direct response to those requests, ensuring that residents in places like Mooroopna and Tatura have convenient access to Council services right in their neighbourhoods. We are proud to continue meeting the needs of our local communities and improving the way we deliver support.”
Through this program, Council aims to enhance communication, address the concerns and ultimately improve service delivery for local residents.
Stage 2 of the Customer Service Outreach Program is scheduled to commence on the following dates:
Wednesday 5 February – Mooroopna Education and Activity Centre (Monthly reoccurrence) Wednesday 19 February – Tatura Community House (Fortnightly reoccurrence)For further information about the program, please call Council on 5832 9700 or email [email protected]