2023 Maroondah Community Satisfaction Survey results

The 2023 Local Government Community Satisfaction Survey results have been released, with a great report for Maroondah.

The survey was conducted by an independent market research organisation on behalf of the Victorian Government. The results show that Maroondah City Council continues to rate highly in comparison with average ratings for councils state-wide across seven key performance areas:

Now in its 24th year, the Local Government Community Satisfaction Survey is one of many engagement methods used by Council each year to track our performance, along with collecting other community feedback about our service delivery offerings.

Survey respondents were asked to share their feedback on Council’s performance over the past 12 months, with the survey conducted between July 2022 and March 2023. A total of 400 Maroondah residents were randomly selected to share their views.

Council’s overall performance continues to be rated in line with the average rating for Melbourne metropolitan councils and is rated statistically significantly higher (at the 95 per cent confidence interval) than the state-wide average for councils.

When it comes to ‘value for money’, Maroondah rated 12 points higher (61) than the state-wide council average (49), while the rating for ‘overall performance’ for Council (64) was eight points higher than the state average (56).

Council’s performance was also statistically significantly higher when measured against other Melbourne metropolitan councils and the state-wide average for a range of other indicators, including recreational facilities, arts centres and libraries, local streets and footpaths, the condition of sealed roads, making decisions in the interest of the community, informing the community, waste management and family support services.

Mayor of Maroondah, Councillor Rob Steane OAM, said Council is pleased with this year’s results.

“Thank you to members of the community who gave their time to participate in the 2023 Local Government Community Satisfaction Survey. This survey is among a range of tools Council uses to ensure our activities are tracking well and relevant to our community’s needs, so your input is highly valued,” Cr Steane said.

“The 2023 results show that Council’s performance is relatively consistent with last year’s results, which is a positive result, as the survey provider advised us that it has been a year of decline for many other councils following changes to service delivery during and after the COVID-19 pandemic.

“It is pleasing to see our 2023 results have been positive overall, as this demonstrates that Council’s service delivery is valued by our community and that our community generally feels positive about our community consultation and engagement, customer service, overall performance and direction, and our advocacy efforts, among other key areas.

“The results are also a testament to our employees, who strive to provide excellent services, programs and initiatives for our community. We will continue to strive towards improving these services for the community and achieving even better results,” Cr Steane said.

Council’s results were measured against other participating Melbourne metropolitan councils including Banyule, Boroondara, Brimbank, Glen Eira, Greater Dandenong, Hobsons Bay, Kingston, Knox, Manningham, Melbourne, Merri-bek, Moonee Valley, Port Phillip, Stonnington and Whitehorse.

Council will continue to use the results from the survey to inform future service delivery planning and implementation.

Council is also participating in the 2024 Local Government Community Satisfaction Survey, which will be undertaken quarterly between July 2023 and March 2024.

During this time, you may receive a call from an independent market research agency, National Field Services, who will be conducting the survey over the phone. Your feedback will help give us a better understanding of your views on a range of Council services and initiatives.